Hyatt Herald Square New York Hotel Review

New York, NY

Jun 29, 2024

mid-scale Hotel

King City View | Room 1504

"Stay in the heart of Midtown Manhattan, just two blocks from the Empire State Building and Madison Square Garden and a block away from shopping on 5th Avenue. Inside our hotel, every square inch reflects the unmistakable energy of the world’s most dynamic city, from stylish rooms with extra vanities to eclectic dining. Take in views of the Empire State Building from our rooftop terrace while you sip your favorite drink." - Hyatt

4.08

out of 5

Great

Hotel rating breakdown

Value

Service

4.5

Cleanliness

Bed Comfort

4.5

Gym

WiFi

Room Amenities (TV, Fridge etc.)

No on-site Pool availiable

Location

4.5

Bottom Line

What we loved

Good location in Midtown Manhattan, close to everything & anything.
Raymond at the front desk was very jovial & provided a wonderful check-in experience.
TV has chromecast functionality that worked well.
The window could be opened to allow in all the sights & smells of Midtown New York.
Comfortable King-size bed.
Staff at the rooftop bar were personable. Happy hour food and drinks were good.
$233 average per night rate is cheaper than NYC's $300 rate. For the price & location it is a steal.

What we did not like

Keycard is not needed for the elevator which is a safety concern.
The hotel only has 2 elevators which in the mornings results in long wait times.
Room is small at 195 square feet; hard to navigate with 2 adults and luggage.
We were "upgraded" to a city view room however, our room looked into the buildings across the street.
During the mornings the housekeeping door nearby creaks very loudly when accessed which happened very frequently.
Breakfast service while good intention was slow & the server forgot several items. One party's food came out almost 5 minutes after the first plate was dropped off. After eating here the first day (Globalist benefit) we skipped it as there are ample food places within walking distance.
Very thin walls. I could hear when our next door neighbors sneezed.
$25 destination fee which is waived for Globalist. https://www.hyatt.com/en-US/hotel/new-york/hyatt-herald-square-new-york/nychh/policies

Verdict

In town for a NY Liberty game we needed a central base. The Hyatt Herald was the cheapest option of the 4 star ratings, and helped me achieve another stay towards Brand Explorer. Not expecting much, we were surprised by the friendly front desk & rooftop bar staff along with the albeit small, functional & comfortable room. As we plan our return to NY for a Knicks game I am already planning our return stay here.